Booking platform from the customer’s perspective

Summary

This page describes the booking platform from your customers’ perspective (clubs, schools, private individuals). You will learn how customers register, find resources, create bookings, and manage their account. You can also use this information to help your own customers.

Video tutorial

Your customers can find a detailed training video in our Locaboo Academy.

Overview of the booking platform

The booking platform is the central hub for your customers. Depending on your setup, customers see:

• Logo and welcome text for your organisation (top left)
• Widgets – booking options such as calendar booking, request form, or calendar view
• Resources – all available halls, rooms, or pitches with image, description, and categories

Note

Which widgets and resources a customer sees depends on your account configuration and the permissions of the respective customer group. Some widgets are only visible after login.

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Finding and filtering resources

Customers can browse and filter the available resources on the platform:

Filter	Description
Date	Select the desired booking date.
Time range	Narrow down the desired time (from – to).
Duration	Specify the desired booking duration.
Categories	Filter by categories (e.g. sport type, room type).

After filtering, only resources that are available in the selected period are shown.

Resource detail page

By clicking a resource, customers open the detail page with:

• Title and description of the resource
• Image of the resource
• Tags (e.g. “Changing rooms/showers”, “suitability for sport”)
• Opening hours on the tab of the same name
• Contact – location and contact person
• Uploads & media – documents for download (when media manager is enabled)

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Registration and login

Login

Customers sign in with email and password. The forgot password function can be used to request a new password.

Registration

Depending on widget configuration, different registration options are available:

Option	Description
No login required	Customers can book without logging in (guest booking).
Registration without confirmation	Customers register and get immediate access.
Registration with confirmation	Customers register but must be activated first.
Login only	Only existing customers can sign in—no new registration.

On registration, the fields configured under Settings > Customer registration are requested.

Login on a new device

When two-factor authentication is enabled, customers receive a confirmation code by email when signing in on a new device.

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Creating a booking

Booking in the calendar widget

1. Select a resource – In the calendar, choose the desired resource and period.
2. Click and drag – In the calendar, click the desired start time and drag to the end time. The booking sidebar opens.
3. Enter details – Booking title and, if applicable, additional details (custom fields such as “youth training”, expected number of people).
4. Check resources – On the “Resources” tab, further resource parts can be added or removed. Dependencies automatically add linked resources.
5. Inventory and services – If configured, customers can add extra items on the “Inventory” tab and services on the “Services” tab.
6. Check price – The “Invoice” tab shows the estimated price.
7. Leave a comment – On the “Communication” tab, customers can add notes.
8. Save – Click “Save” to store the booking.

Note

The displayed price may change after login, because the customer group may trigger a different tariff. Clubs often pay less than external bookers, for example.

Booking via request form

Customers who have access to the request form widget can submit a booking request via a simple form—without a calendar view. There is no automatic conflict check.

Single, recurring, and season bookings

Depending on configuration, customers can choose between:

Booking type	Description
Single booking	A one-off booking on a specific date.
Recurring booking	Regularly recurring bookings (e.g. weekly training).
Season booking	Bookings across an entire season period.

Completing the booking

After saving, customers are taken to checkout:

1. Check billing address – The stored address can be changed if needed.
2. Review booking – All booked resources, times, and prices are shown. Individual bookings can still be edited or removed here.
3. Requests / book – Depending on configuration, either a booking request is sent (to be confirmed) or a direct booking is confirmed immediately.

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Calendar views

In calendar widgets, customers see resource availability. Depending on configuration, the following views are available:

View	Description
Day view	Overview of bookings for a single day.
Week view	Overview of the full week.
Month view	Compact month overview.
List view	Tabular list of bookings.

Colour coding in the calendar:

• Greyed-out areas – In the past and can no longer be booked.
• Red areas – Outside opening hours.
• Booked slots – Shown as “booked” depending on widget settings or with details (title, customer name, colour).

Which booking information about other customers is visible is configured via public booking data in the widget. Different customer groups may be offered different widgets with different levels of detail.

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Managing the customer account

After login, customers have access to the following areas:

Profile

Under Profile, customers can edit their personal data—e.g. name, address, phone number. A separate billing email address can also be stored here if finance should be notified separately.

Contacts

On the Contacts tab, customers see other contacts assigned to their company or club. These contacts can also make bookings on behalf of the organisation.

My bookings

Under My bookings, customers see all their bookings with:

Field	Description
Title	Name of the booking.
Resources	Which rooms the booking uses.
Type	Single booking or recurring booking.
Kind	Whether it is a booking request or a confirmed booking.
Period	Date and time of the booking.
Status	Current status (e.g. “Live”, “Pending”, “Cancelled”).

Customers can switch between upcoming and past bookings.

Invoices

Under Invoices, customers find all invoices for their bookings:

• Invoice number and date
• Booked resources and amount
• Status (open / paid)
• Option to download the invoice (also as e-invoice when configured)

Under Payments, customers see payments already made.

Downloading files

When the media manager is enabled, customers can download assigned files under My account.

Changing language

Customers can change the platform language themselves if multilingual support is configured.

Logout

Under the Logout tab, customers sign out of the platform.