Booking
Under Settings > Booking you will find settings that control booking behaviour. The settings are spread across six tabs: General (↗ open), Cancellation (↗ open), Check-in (↗ open), Lead time (↗ open), Tickets (↗ open), and Privacy (↗ open).
General booking settings
Section titled “General booking settings”| Setting | Description |
|---|---|
| Disable prices | If you operate completely free of charge, you can hide prices internally and externally. |
| Required fields | Set the title as a required field for bookings. |
| Editing by customers | Whether customers may change confirmed bookings afterwards. |
Cancellation terms
Section titled “Cancellation terms”Define whether and under what conditions customers may cancel bookings. Cancellation terms can differ per resource and customer group.
| Setting | Description |
|---|---|
| Allow cancellation | Allow or disallow cancellation in principle. |
| Tiered fees | Define time-based cancellation fees – several tiers depending on lead time. |
| Fee type | Fixed amount or percentage of the booking price. |
Customers see the applicable cancellation fee before confirming. Cancellation invoices are created automatically.
Configuring cancellation fees
Section titled “Configuring cancellation fees”Cancellation fees are defined as tiered rules. The closer the cancellation is to the start of the event, the higher the fee can be.
Example of a typical tier:
| Cancel by | Fee |
|---|---|
| More than 14 days before start | Free (0 %) |
| 3–14 days before start | 50 % of the booking price |
| Less than 3 days before start | 100 % of the booking price |
Differentiation by resource and customer group
Section titled “Differentiation by resource and customer group”You can create different cancellation rules for different combinations:
- Clubs cancel free of charge up to 48 hours in advance
- Private/commercial pay 50 % cancellation fee from 7 days before
- Schools can cancel free of charge at any time
Customer cancellation on the platform
Section titled “Customer cancellation on the platform”If customer cancellation is enabled, customers can cancel their own bookings via their customer account on the booking platform. Cancellation deadlines and fees apply automatically. The customer sees the applicable fee before confirming.
Cancelling series bookings
Section titled “Cancelling series bookings”For series bookings (e.g. within a season), individual dates can be cancelled without ending the entire series. Open the booking in the calendar, select the date, and change its status to Cancelled. The remaining dates stay unchanged.
Conflict requests
Section titled “Conflict requests”| Setting | Description |
|---|---|
| Allow booking request on conflict for customers in widget | Disabled by default. When enabled, customers can submit booking requests despite conflicts (e.g. blocked time or overlap). |
When conflict requests are enabled, the manager can resolve conflicts: “Save and remove conflict” or “Delete booking instance”.
Check-in
Section titled “Check-in”On the Check-in tab you enable check-in for resources. Customers can check in when entering a resource via QR code, short URL, or NFC tag. Actual usage is evaluated in Statistics.
Tickets
Section titled “Tickets”Under Tickets you enable ticketing so customers receive a ticket with QR code as a PDF by email with the booking confirmation. Customers can also download the ticket under My bookings in their customer account.
Widget settings
Section titled “Widget settings”Additional settings that affect booking behaviour in widgets:
| Setting | Description |
|---|---|
| Enable “Show booking in widgets” by default | New bookings are shown in widgets automatically. If disabled, visibility must be set per booking manually. |
| Booking interval | The time grid in which customers can create bookings (e.g. 15 minutes, 30 minutes, 1 hour). Configure under Settings > Calendar. |